SamuelPlumb.com is an independent business providing premium hospitality resources, operational templates, educational content and digital downloads for hospitality professionals.

For the purposes of UK data protection law, SamuelPlumb.com is the data controller responsible for the personal information collected through this website.

If you have any questions regarding this Privacy Policy or your personal information, you can contact us at:

Email: Samuel@SamuelPlumb.com

Depending on how you interact with our website, we may collect:

Information you provide

• Name

• Email address

• Billing information

• Contact form submissions

• Newsletter subscriptions

• Customer account details (where applicable)

Information collected automatically

• IP address

• Browser type

• Device information

• Pages viewed

• Time spent on the website

• Download activity

• General website usage statistics

We only collect information that is necessary to provide and improve our services.

Your information may be used to:

• Process purchases

• Deliver digital downloads

• Respond to enquiries

• Improve our website, products and services.

• Analyse website performance

• Send newsletters where you have opted in

• Prevent fraud and protect the security of our website

• Comply with legal obligations

We do not sell, rent or trade your personal information to third parties.

SamuelPlumb.com does not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

We only process personal information where we have a lawful basis for doing so under UK data protection legislation.

These legal bases may include:

• Performance of a contract

• Your consent

• Compliance with legal obligations

• Our legitimate interests, provided these do not override your rights and freedoms.

Purchases made through SamuelPlumb.com are processed securely using trusted third-party payment providers such as Squarespace Payments and Stripe.

Payment card information is processed securely by these providers and is never stored by SamuelPlumb.com.

Where necessary, billing information may be retained to comply with legal accounting and tax obligations.

SamuelPlumb.com is intended for individuals aged 18 or over.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

Some of the third-party providers we use may process information outside the United Kingdom.

Where this occurs, we take appropriate measures to ensure your information continues to receive an appropriate level of protection in accordance with UK data protection law.

SamuelPlumb.com uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies help us:

• Keep the website functioning correctly

• Remember your preferences

• Measure website performance

• Improve future content and resources

Where required, you will be given the opportunity to accept or decline non-essential cookies through our cookie banner.

Please see our Cookie Policy for more detailed information.

To operate SamuelPlumb.com, we work with trusted third-party providers which may process certain information on our behalf.

These may include:

• Squarespace

• Stripe

• Google Analytics

• Google Workspace

• Email marketing providers

Each provider has its own privacy practices and only processes information necessary to deliver its services. We encourage you to review the privacy policies of these providers before using their services.

If you choose to subscribe to our newsletter, we may occasionally send:

• New resource releases

• Website news and product updates.

• Hospitality insights

• Educational content

• Promotions and special offers

You can unsubscribe at any time by clicking the unsubscribe link included in every marketing email.

We only retain personal information for as long as it is reasonably necessary to:

• Provide our services

• Fulfil purchases

• Meet legal obligations

• Resolve disputes

• Enforce our agreements

When information is no longer required, it is securely deleted or anonymised where appropriate.

Under UK data protection legislation, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict or object to processing

• Withdraw consent where applicable

• Request a copy of your data

If you would like to exercise any of these rights, please contact us using the details provided above.

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

We take appropriate technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse or disclosure.

While no online service can guarantee complete security, we continually review our systems and processes to maintain a high standard of protection.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or website functionality.

The latest version will always be published on this page with the updated revision date.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

SamuelPlumb.com

Email: Samuel@SamuelPlumb.com

We will aim to respond to all genuine privacy enquiries as promptly as possible.